FAQ
Review the most commonly asked questions
Where does my gift message appear?
We include a QR code on the shipping label that can be scanned by your recipient. This will take them to a webpage where they can view the message typed in by the buyer of the gift.
Mrs. Fields U.S. Retail Locations Gift Cards
Mrs. Fields U.S. Retail Locations Gift Cards. Mrs. Fields retail location gift cards make the perfect gift for just about anyone. From friends and co-workers to grandparents and children. They are the perfect gift for any occasion. Whether you’re giv
How are products packaged?
All of our cookies arrive individually sealed in protective wrapping to preserve freshness and quality! If you have any questions about the packaging, please contact our customer service team at 1-800-266-5437.
What flavors do you offer?
Most of our gift items include an assortment of treats in various flavors listed below. Nibblers® and Signature Cookies: Our Nibbler cookies are approximately 13 grams each and 1.75” in diameter. Our Signature sized cookies are approximately 48 gr
What is the shelf life?
While Mrs. Fields® baked products have a shelf life of 3 weeks, we recommend enjoying your treat as soon as it is received for optimal taste and freshness.To save our cookies for later, here are some tips: Do not refrigerate as this will dry them out
What is your return and cancellation policy?
Order Cancellations and Order Changes:We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine’s Day and during the
How and where do you ship?
We do our best to ensure that your shipments are delivered on time but cannot guarantee delivery dates for orders shipping via standard ground method or to PO Boxes, Military addresses, and International addresses.Ground delivery date is not guarante