What is your return and cancellation policy?Updated 2 years ago
- Order Cancellations and Order Changes:
- We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine’s Day and during the Holiday season, we will process your order early so we are able to meet delivery expectations. If you need to make changes, please call us at 1-800-COOKIES (266-5437).
- Orders placed online cannot be refunded if the incorrect shipping method was chosen resulting in early or late delivery, if there were spelling or grammatical errors, or for incorrect/ incomplete shipping addresses.
- A $12 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. We regret that we cannot extend our guarantee when your package is delayed for these reasons.
- Return Policy
- All our items are perishable and are unable to be resold once they have been shipped. Due to this, we do not accept returns. If we incorrectly fulfilled the items for your order, please call us at 1-800-COOKIES (266-5437) and we will make it right by sending a replacement.
- Discount policy
- Discount codes are only valid until their expiration date. If technical errors resulted in an inability to use your discount code, please call us before the code expires so we can apply it to your purchase or place the order for you.
- Discount codes cannot be combined or used on previous orders. All bulk or case pack items are non-discountable as you are already getting the sweetest deal.
- Damaged items
- Your satisfaction is our ultimate goal. Please do not throw away broken or damaged products. Instead, report broken or damaged items to Mrs. Fields® within 15 days of receipt by calling 1-800-COOKIES (266-5437). You may be asked to provide pictures of the damaged items(s) and/or packaging. Once reported we will be happy to send a replacement.