Mrs. Fields Customer Support

All articles

Articles

Discount Code Terms & Conditions

Discount codes. Discount codes cannot be combined with another code and are not valid on items already on sale, prior orders, in-store pickup, DoorDash orders, custom orders, or Treat Of The Month Club. Discounts do not apply to shipping, handling, o

I received a message that an old order was delivered.

This was sent by mistake. Between April 5-6, you may have mistakenly received a delivery confirmation message via email or text for an order you placed in 2019 or 2020. We apologize and inform you that this communication was sent to you in error. You

Where Can I Redeem My Gift Card?

Mrs. Fields U.S. Retail Locations Gift Cards. Mrs. Fields retail location gift cards make the perfect gift for just about anyone. From friends and co-workers to grandparents and children. They are the perfect gift for any occasion. Whether you’re giv

How Are Products Packaged?

Nibblers® bite-sized cookies come in a variety of our most popular flavors and arrive in sealed packs of three to preserve out-of-the-oven freshness.Brownie Bites come packaged in half a dozen quantities. These may look like one full-sized Brownie bu

What Flavors Do You Offer?

Our gift items come with an assortment of our 5 flavors: White chocolate macadamia Oatmeal raisin walnut Semi-sweet chocolate chip Triple chocolate Cinnamon sugar Please see “Create Your Own Gift” where you can choose your own flavor assortment.

What is the shelf life?

While Mrs. Fields® baked products have a shelf life of 12 days, we recommend enjoying your treat as soon as it is received for optimal taste and freshness.To save our cookies and brownies for later, here are some tips: Do not refrigerate any of our s

Where does my gift message appear?

Our gift messages are located on the reverse side of the shipping label that is on every package we send. There is a yellow tear strip at the top of the shipping label indicating the location of this message.

What is your return and cancellation policy?

Order Cancellations and Order Changes:We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine’s Day and during the