How and where do you ship?Updated 2 years ago
- We do our best to ensure that your shipments are delivered on time but cannot guarantee delivery dates for orders shipping via standard ground method or to PO Boxes, Military addresses, and International addresses.
- Ground delivery date is not guaranteed; package can be delivered within 1 to 2 business days before or after your selected delivery date. We regret that we are unable to refund orders if packages arrive within 2 business days prior to or following your selected preferred delivery date.
- If you need delivery on a specific date, we recommend using an expedited guaranteed delivery method.
- Weather/mechanical delays
- Sometimes, adverse conditions like weather and local events may delay your shipment, which are out of our control. We are unable to refund if your package was delayed due to weather conditions.
- Shipping costs
- Our shipping costs are based on the weight of each package. We can combine packages that are similar in size and shape if shipping to the same address. To ensure our packages arrive in great condition we are unable to combine some items together.
- International Shipping
- Due to European privacy laws, we are unable to ship to the 28 EU member states and Brazil (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Nigeria, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, United Kingdom).
- International shipments are an additional $30 per package plus ground shipping charges.
- To place an order shipping Internationally please call us at 1-800-COOKIES (266-5437)
- PO Boxes
- If you are shipping to a Post Office Box, please call us at 1-800-COOKIES (266-5437)
- Deliveries to Hospitals, Hotels and Colleges:
- We guarantee delivery to the mailroom or receiving department at the location only. It is the responsibility of this department to deliver the package to your intended recipient. Please be aware that this may cause delays as the mailroom or receiving departments do not guarantee delivery within a specific amount of time. If you have questions regarding delivery, please call 1-800-COOKIES (266-5437).