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Mrs. Fields Customer Support

Our Mrs. Fields support agents are happy to help answer all your cookie questions, place an order, or share more about our custom cookie treats for corporate gifting or your next special event.

Discount codes. Discount codes cannot be combined with another code and are not valid on items already on sale, prior orders, in-store pickup, DoorDash orders, custom orders, or Treat Of The Month Club. Discounts do not apply to shipping, handling, o

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Discount codes</strong>&#xA0;</span></p><p><span style="color: rgb(51, 51, 51); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Discount codes cannot be combined with another code and are not valid on items already on sale, prior orders, in-store pickup, DoorDash orders, custom orders, or Treat Of The Month Club. Discounts do not apply to shipping, handling, or taxes unless otherwise specified. Holiday deals and bulk items cannot be combined with a discount code; the price is as marked. You&#x2019;re already getting the sweetest deal!</span></p><p><span style="color: rgb(51, 51, 51); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Free Standard Shipping Codes</strong></span></p><p><span style="color: rgb(51, 51, 51); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">These codes can not be combined with other offers or applied to items already on sale. <span id="isPasted" style="color: rgb(51, 51, 51); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Discount codes advertising free standard shipping apply to items with UPS ground shipping available to your selected shipping destination.&#xA0;</span>Some items may be excluded where ground shipping is unavailable to your recipient address. This can include cookie cakes, berries, and mega cookies.&#xA0;</span></p>

Discount Code Terms & Conditions

Mrs. Fields U.S. Retail Locations Gift Cards. Mrs. Fields retail location gift cards make the perfect gift for just about anyone. From friends and co-workers to grandparents and children. They are the perfect gift for any occasion. Whether you’re giv

<p id="isPasted"><strong>Mrs. Fields U.S. Retail Locations Gift Cards</strong></p><p>Mrs. Fields retail location gift cards make the perfect gift for just about anyone. From friends and co-workers to grandparents and children. They are the perfect gift for any occasion. Whether you&#x2019;re giving it to celebrate a special achievement like good grades or giving it as a birthday gift or stocking stuffer for the holiday, it&#x2019;s a gift anyone will enjoy.</p><p>Gift cards are sold at select Mrs. Fields&#xAE; U.S. retail locations only and redeemable only in store. Gift cards cannot be used online. Contact stores directly to determine participation prior to purchase. A complete list of all terms and conditions can be found <u><span style="color: rgb(184, 49, 47);">here&#xA0;</span></u><span style="color: rgb(184, 49, 47);">(link to T&amp;C).</span></p>

Where Can I Redeem My Gift Card?

Our cookies are individually packaged in cellophane. No matter what gift container you purchase, the cookies will always be in individual cellophane packs.

<p>Our cookies are individually packaged in cellophane. No matter what gift container you purchase, the cookies will always be in individual cellophane packs.&#xA0;</p>

How Are Products Packaged?

Our gift items come with an assortment of our 5 flavors:
White chocolate macadamia
Oatmeal raisin walnut
Semi-sweet chocolate chip
Triple chocolate
Cinnamon sugar
Please see “Create Your Own Gift” where you can choose your own flavor assortment.

<div data-key="979192185c1059db8b11c57ba9b39942" id="isPasted" style="box-sizing: border-box; height: 270.656px; width: 661.5px; border-bottom: 1px solid rgb(0, 0, 0); padding-top: 10px; padding-bottom: 10px; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-right: -10px; margin-left: -10px; align-items: center; display: flex;"><div style="box-sizing: border-box; position: relative; min-height: 1px; padding-right: 10px; padding-left: 10px; float: left; width: 681.5px; margin-top: 10px; display: block;">Our gift items come with an assortment of our 5 flavors:<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12px;"><li style="box-sizing: border-box;">Semi-Sweet Chocolate Chip</li><li style="box-sizing: border-box;" id="isPasted">Triple chocolate</li><li style="box-sizing: border-box;" id="isPasted">White chocolate</li><li style="box-sizing: border-box;">Oatmeal raisin&#xA0;</li><li style="box-sizing: border-box;">Cinnamon sugar</li></ul></div></div></div><div data-key="9444b892d3ef222b730302767877e650" style="box-sizing: border-box; height: 42.4062px; width: 661.5px; border-bottom: 1px solid rgb(0, 0, 0); padding-top: 10px; padding-bottom: 10px; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-right: -10px; margin-left: -10px; align-items: center; display: flex;"><br></div></div><p><br></p>

What Flavors Do You Offer?

While Mrs. Fields® baked products have a shelf life of 12 days, we recommend enjoying your treat as soon as it is received for optimal taste and freshness.To save our cookies and brownies for later, here are some tips: Do not refrigerate any of our s

<ul id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12px; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">While Mrs. Fields&#xAE; baked products have a shelf life of 12 days, we recommend enjoying your treat as soon as it is received for optimal taste and freshness.</li><li style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px;">To save our cookies and brownies for later, here are some tips:&#xA0;</span><ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">Do not refrigerate any of our sweets, as that will dry them out. Instead, store them in their original sealed packaging or an airtight container at room temperature for up to two weeks.&#xA0;</li><li style="box-sizing: border-box;">For longer storage, they can be frozen in original sealed packaging for up to 6 months.</li></ul></li><li style="box-sizing: border-box;">To create your own, hot, out-of-the-oven experience, you have a few options:&#xA0;<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">Thawed cookies and brownies can be warmed in the microwave for 10-15 seconds or in a 375-degree oven for up to 2 minutes.&#xA0;</li><li style="box-sizing: border-box;">Frozen cookies and brownies can be warmed in the microwave for 20-30 seconds or in a 375-degree oven for up to 3 minutes.</li></ul></li></ul>

What is the shelf life?

Our gift messages are located on the reverse side of the shipping label that is on every package we send. There is a yellow tear strip at the top of the shipping label indicating the location of this message.

<ul id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12px; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Our gift messages are located on the reverse side of the shipping label that is on every package we send. There is a yellow tear strip at the top of the shipping label indicating the location of this message.</li></ul>

Where does my gift message appear?

Order Cancellations and Order Changes:We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine’s Day and during the

<ul id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12px; color: rgb(34, 34, 34); font-family: mrsfields-sans, Helvetica, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Order Cancellations and Order Changes:<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine&#x2019;s Day and during the Holiday season, we will process your order early so we are able to meet delivery expectations. If you need to make changes, please call us at&#xA0;<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">1-800-COOKIES</a> (<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">266-5437)</a>.</li><li style="box-sizing: border-box;">Orders placed online cannot be refunded if the incorrect shipping method was chosen resulting in early or late delivery, if there were spelling or grammatical errors, or for incorrect/ incomplete shipping addresses.</li><li style="box-sizing: border-box;">A $12 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. We regret that we cannot extend our guarantee when your package is delayed for these reasons.</li></ul></li><li style="box-sizing: border-box;">Return Policy<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">All our items are perishable and are unable to be resold once they have been shipped. Due to this, we do not accept returns. If we incorrectly fulfilled the items for your order, please call us at&#xA0;<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">1-800-COOKIES</a> (<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">266-5437)</a> and we will make it right by sending a replacement.</li></ul></li><li style="box-sizing: border-box;">Discount policy<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">Discount codes are only valid until their expiration date. If technical errors resulted in an inability to use your discount code, please call us before the code expires so we can apply it to your purchase or place the order for you.</li><li style="box-sizing: border-box;">Discount codes cannot be combined or used on previous orders. All bulk or case pack items are non-discountable as you are already getting the sweetest deal.</li></ul></li><li style="box-sizing: border-box;">Damaged items<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><li style="box-sizing: border-box;">Your satisfaction is our ultimate goal. Please do not throw away broken or damaged products. Instead, report broken or damaged items to Mrs. Fields&#xAE; within 15 days of receipt by calling&#xA0;<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">1-800-COOKIES</a> (<a href="tel:18002665437" style="box-sizing: border-box; background: 0px 0px; color: blue; text-decoration: underline;">266-5437)</a>. You may be asked to provide pictures of the damaged items(s) and/or packaging. Once reported we will be happy to send a replacement.</li></ul></li></ul>